We replace all damaged, lost, stolen or incorrect parcels. Enjoy our 30-day money-back insurance included in our Return & Refund Policy.
Cleaning and Maintenance:
1. After use and before cleaning or maintenance, please unplug it.
2. After usage, please clean the cover with dry cloth, if it is necessary, you can use some mild detergent, never use any chemical solvent, abrasive material or metallic brush to clean it. Unzip the zipper on top, then unzip the zipper underneath so you can remove the neck massage pillow cover.
3. Keep it dry, never soak or wash the machine. Do not disassemble it for washing.
4. Do not use it in open-air or humid places. Don't expose it to direct sunlight or rain.
1. In order to extent the service life and guarantee normal operation, do not press or push hard against the massage parts.
2. It is not medical equipment, it is not for any curing purposes, or other commercial purposes. If you feel uncomfortable while in use, please stop using it right away.
You get a full 30 days to return your item to us. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply send it back to us and we'll cheerfully refund you every cent.
Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!
In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.
We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.
Ordering from Novarian Creations is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.